Interviewing references is an important step in finding the right roof replacement contractor. To get the most out of each interview, you need a list of questions. In today’s post, Masters Roofing helps you get started with such a list with the following questions:
“Are You Satisfied With Their Work?”
If you have to keep your interview short, you might as well go straight to the point — how satisfied are they with the contractor’s work? In addition to the quality of the completed roof, ask them how the project was handled overall. Ideally, a good roofer should have communicated well and have been on time. They would have understood the scope of the project and delivered on it. If issues like unexpected repairs arose during the project, ask the references how the roofer handled such problems.
“Did the Roofer Keep the Project Within Budget?”
Poor project management can easily derail a roofing project, but a good roofing contractor should have the experience and foresight to know how to handle situations that might affect the roofing budget. While asking for the actual cost is generally frowned upon, it’s perfectly fine to ask if the roofer was able to complete the project without going over budget. If it did — as is often the case with unexpected repairs — ask how the roofer communicated regarding the repair costs.
“Was the Roofer Polite and Professional?”
Professionalism is part of good customer service. After all, the relationship between a homeowner and roofer doesn’t end after installation: you also have to consider future maintenance and repair appointments, as well as storm damage repairs. You need someone that you can trust and be comfortable working with. Professionalism also extends to how the roofer respects their clients’ property: did they take measures to protect the areas surrounding the roof? Did they keep the work areas clean?
Our team at Masters Roofing will be happy to provide references and answer your roofing installation questions. Give us a call at (901) 871-7663, or fill out our contact form to schedule an appointment. We serve Memphis, TN, and the surrounding communities.